Complaint Handling Procedure
At Bosh Solar we work hard to resolve all customer complaints in a timely manner, fairly, efficiently and effectively.
- Complaints Relating to the Following
- Installed solar/battery/EV system performance or functionality.
- Quality of provided workmanship and service.
- Conduct of all employees, including installers, or sales representatives.
- Components or installation warranty issues.
- Complaint Process
- Bosh Solar will respond to your complaint within one business week.
- If the issue is regarded as urgent it should be marked as “Urgent Priority Complaint” in the subject line for a 24-hour response turnaround time.
- Complaint form can be filled out below or
- Bosh Solar can be contacted directly:
- Ph: 0497 588 944
- P.O Box 120 Peakhurst NSW 2210
- Email Complaints
- Investigation & Resolution
- Solar performance issues will be revied by a qualified electrician within 36–48 hours to assess the problem.
- If the issue can be resolved immediately, the electrician will do so.
- If further investigation is required, this will be conveyed to the customer and resolution will be completed within 30 business days, with continuous updates provided weekly.
- Escalation
- If the issue is unable to be unresolved by the electrician, the matter will be escalated to senior management for further assessment.
- Escalated cases will be resolved within 14 business days, unless exceptional circumstances require more time. In these situations, customers will be notified of all developments.
- External Resolution Options
- If you are not satisfied with our resolution, you may contact:
- ACT – Office of Regulatory Services (02- 6207 3000)
- NSW – Fair Trading (13 32 20)
Complaint Form